The Office Times

VOW fully switches to self-service customer portal

Soft-launched in June 2018 and rolled out to the whole reseller customer base in the following 12 months, VOW reports that its self-service portal is now a key tool for most of their customers’ everyday administration requirements.

Time-consuming tasks such as requesting proof of delivery, copy invoices, credit notes or statements, checking stock or pricing, tracking orders and organising returns can be done more quickly and when convenient for the dealer. Utilising the portal provides insight, control and greater efficiency and productivity than ever before.

VOW Sales Director, Nikki Todd, has been delighted with the implementation and is now ready to move the self-service portal from being an optional bolt-on tool to a required business system.

“We worked very closely with our dealers to create this system and they have played their part in not just getting it off the ground, but into full swing. They told us the information they wanted us to provide and the way in which they wanted it. They were really clear about what they were looking for and set us the challenge of delivering it. We met that challenge and the result is a new and different process that everyone is happy with. The reaction has been so overwhelmingly positive that we have decided that from 1st November, we will stop doing these processes manually and all customers will be required to use the self-service portal.”



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